Contact K138 support
Live chat, 24 hours a day
K138's customer service runs through live chat, open around the clock. On desktop, use the Contact Us button in the floating menu on the right; on mobile, tap the LiveChat icon in the top-right corner of the header. Most bonus claims, including the weekly deposit bonus, reloads, refunds and cash back, are also made through this chat.
What to prepare
| Topic | Details to include |
|---|---|
| Deposit not credited | Bank used, amount, time of transfer, a screenshot of the bank receipt |
| Withdrawal pending | Amount, time requested, the bank account it should reach |
| Bonus claim | Name of the promotion, the product wallet, the transfer amount; claim before placing a bet |
| Sports refund | Username and bet slip ID |
| Game error | Provider, game name, time of the round and what happened |
Response times
Chat replies usually arrive within a few minutes. Bonus and refund claims are normally credited within 24 hours after verification, and the weekly VIP cash back is paid after 13:00 (GMT+8) on Monday. Deposit and withdrawal averages are shown live on the homepage.
Protect your account
- Use the login only on k138.online or the official app.
- Never share your password, banking PIN or one-time codes.
- Deposit only from a bank account in your own name; payments from third parties can delay withdrawals.
- If you suspect someone else has used your account, tell live chat immediately and change your password.
Feedback on this guide
If you spot an outdated figure or a broken link on this site, mention the page address in live chat so it can be passed to the editorial team. The way we handle corrections is explained on the editorial team page.
Frequently asked questions
What is the fastest way to contact K138?
Live chat, available 24 hours a day from the Contact Us button on desktop or the LiveChat icon in the mobile header.
What should I have ready before contacting support?
Your username, the product wallet involved, the amount, the time of the transaction and, for sports refunds, the bet slip ID. A screenshot helps.
Will support ever ask for my password?
No. Never share your password, banking PIN or one-time codes with anyone, including people who say they work for K138.