K138 deposits and withdrawals, step by step
Supported banks
The K138 cashier works in Malaysian ringgit with sixteen local banks. A small green dot on each bank logo shows that its channel is online.
| Banks listed in the K138 cashier | |||
|---|---|---|---|
| Affin Bank | Alliance Bank | AmBank | Bank Islam |
| Bank Rakyat | Bank Simpanan Nasional | CIMB Bank | Citibank |
| Hong Leong Bank | HSBC Bank | Maybank | OCBC Bank |
| Public Bank | RHB Bank | Standard Chartered | UOB Bank |
Other methods may appear in the cashier after login; the options shown there are the ones currently available to your account.
The six steps
- Register in your own name. The name on your K138 account must match your bank account.
- Check which banks are online. Pick a bank with the green dot.
- Deposit the exact amount shown in the cashier and keep the receipt.
- Move funds to a product wallet. Each lobby has its own wallet; claim any bonus now, before betting.
- Finish any rollover if you took a bonus.
- Withdraw from the main wallet to your registered bank account.
Main wallet and product wallets
K138 keeps your money in a main wallet plus one wallet per product. Games can only use the balance in their own wallet, so a common surprise is a "zero balance" inside a game while the money sits in the main wallet. Transfers between wallets are instant. Before withdrawing, move everything back to the main wallet. Several bonuses also require every product wallet to hold less than MYR 5 before they can be credited.
Speed and averages
The homepage shows live averages of about one minute for deposits and about three minutes for withdrawals. These are averages across all players. Expect a first withdrawal to take longer, because the payout account is checked against your registered name, and expect delays when a bank's channel is offline or under maintenance.
Troubleshooting
| Problem | Likely cause | What to do |
|---|---|---|
| Deposit not credited after 10 minutes | Bank delay or amount mismatch | Send live chat the receipt; do not transfer again |
| Withdrawal button greyed out | Bonus rollover not finished | Check bonus history, or ask support to cancel the bonus |
| Withdrawal rejected | Name mismatch or third-party deposit | Update the bank account to one in your own name |
| Balance missing in a game | Funds still in the main wallet | Transfer to the product wallet first |
| Bank logo shows no green dot | Channel offline | Choose another bank or wait |
Frequently asked questions
What is the minimum deposit on K138?
Promotions are built around a MYR 25 minimum. The cashier shows the current minimum and maximum for each bank.
How long does a withdrawal take?
K138's live counter shows an average of about three minutes. First withdrawals or large amounts can take longer while the account name and history are checked.
Why was my withdrawal rejected?
The usual reasons are an unfinished bonus rollover, a bank account name that does not match the registered name, or a balance still sitting in a product wallet.
Can I deposit from someone else's account?
No. Use only an account in your own name. Third-party payments can be refused or delay withdrawals.
What should I do if a deposit does not show up?
Wait a few minutes, then send live chat your bank, amount, time and receipt screenshot. Do not repeat the transfer.